Quality Assurance is vital to the work of ITCC and rigorous systems ensure high standards are maintained. The following processes and practices are in place:
•  Programme Committee Meetings (PCMs) are held 3 times yearly. These are chaired by the Programme Leader. The Programme Leader is a member of the academic staff at the University of Winchester. He or she will provide academic and professional support throughout our relationship with the University. Representatives from the student body will attend the PCMs;
•  An annual Action Plan and Evaluation (AP&E) is prepared each year;
•  Module evaluations pre-prepared forms completed by students at the end of each module will be fed into the PCMs;
•  Feedback is received from participating Church leaders during and at the end of each module. These comments are also fed into the PCMs;
•  Module handbooks set out clearly the intended learning outcomes and teaching, learning and assessment methods of the module, as well as assessment deadlines and when students should expect their work back.Module handbooks also make clear the weighting of each assessment;
•  The programme handbook sets out clearly the concessions policies of the University.
In addition, within the processes of the NTA, the ITCC is accountable to the Trustee Board of the NTA. Recognition of the Pastoral Care & Christian Counselling is being pursued with the Association of Christian Counselling (ACC).

The Association of Christian Counselling is a national professional membership body of 2000 members who counsel or who are involved in pastoral care. ACC:
•  Has developed standards within Christian Counselling;
•  has a rigorous accreditation process for members;
•  validates independent courses with Christian content;
•  works with secular awarding bodies who validate ACC courses;
•  works within an ethical framework;
•  has a complaints procedure;
•  delivers Continuous Professional Development for counsellors;
•  holds regular training events and conferences;
•  is a member of the British Association of Counsellors and Psychotherapists (BACP).

The Pastoral Care & Christian Counselling Programme has changed significantly to accommodate the criteria set by ACC.
The Memorandum of Agreement and the Programme Specification sets out in more detail QAA arrangements between the ITCC and the University.